At Velocity Games Club, we strive to provide a top-quality experience for all our customers. If for any reason you are not fully satisfied with your experience, we offer a clear and fair refund policy. Please review our refund terms below: General Refund Policy Refund Requests: If you wish to request a refund, please contact our customer support team within 48 hours of your booking. Refunds will only be processed for requests made within this time frame. Eligibility: Refunds are available for prepaid bookings that have not been used or attended. If you do not show up for your scheduled session, a refund will not be issued. Service Cancellations: If we need to cancel a service due to technical issues or unforeseen circumstances, we will offer a full refund or the option to reschedule at no extra cost. Refund Process Initiating a Refund: To request a refund, please reach out to our customer service team via email or phone. Provide your booking details (e.g., date, time, and service type), and the reason for your request. Processing Time: Once your refund request is approved, please allow up to 7 business days for the refund to be processed and credited back to your original payment method. Refund Method: Refunds will be issued through the same payment method used for the original transaction. If a refund to the original payment method is not possible, we will offer an alternative method of reimbursement. Non-Refundable Services Some services, such as gift cards, packages, and special events with a fixed date, are non-refundable. Please review your booking carefully before confirming payment. Exchanges and Rescheduling If you wish to reschedule your session, please contact us at least 24 hours before your scheduled time. We will do our best to accommodate you with a new date and time, subject to availability. If you have any questions or concerns regarding our refund policy, feel free to contact our support team. We are here to ensure you have the best possible experience at Velocity Games Club!